“Michelle has been a key resource in creating, managing and executing the critical communications strategy required for our worldwide organization. This included creating targeted communications to executives and stakeholders, managing an integrated communication plan that proactively leveraged many technologies and approaches, and defining key messages that required the translation of complex technical elements into readily understandable business terms. Her professionalism and passion consistently combine to result in a high quality work product.”
"Michelle worked for me as a contractor at USAA. She was on my team before I joined and I was lucky to have her. Michelle stood up a discipline and a process to effectively communicate customer offers to our customer reps/sales force. She did it with very little guidance and even fewer resources. She owns what she is given what collaborates to an effective solution. She is a manager's dream.
Additionally, Michelle comes to work every day with a smile on her face ready and willing to work. I would definitely consider her for future employment at USAA and recommend her 100% to anyone who needs effective content/marketing leadership."
"When you hire Michelle, you hire much more than an articulate efficient writer, you hire a problem solver. Michelle can not only write content, she can help you define your goals and strategies so that your content is right on target. Beyond her writing skills, Michelle tackles ambiguous processes, undefined tasks, work groups and build teams, defines processes, and builds executive buy-in to create repeatable processes that are easily managed.
USAA's processes, teams and work streams are extremely complex. Michelle learned quickly, organized chaos and created a process that teams throughout the enterprise are now following.
Michelle is easy to work with, and individuals are willing to work with her to meet the common goal of the organization. These skills are all in addition to her ability to crank out excellent copy options that clearly speak to the needs of the organization and the customer. I certainly miss Michelle's collaboration style. She is one of a kind!"
"Michelle joined our corporate proposal team for a strategic must-win opportunity that was critical to our company's future. Her writing talent and messaging expertise helped us shape a technical response document into a compelling benefits-based, problem solving proposal to our largest customer. She worked tirelessly to help dozens of authors shape our messaging, content, and grammar into a single cohesive storyline. Her professionalism and attention to detail resulted in the highest quality proposal in all my time with this company. I highly recommend Michelle's services for any vital project involving high-end persuasive writing."
"I requested Michelle's help with some P.R. earlier this year. She kept me abreast of each step of the process and instructed me on what I needed to contribute to receive the results we were looking for...and it worked! We were thrilled and will reap the benefits of her effort for a long time to come. Plus, she's a terrific person...which is all the better. I would not hesitate to recommend Michelle and look forward to working with her much more in the future."
"My team was fortunate to have Michelle provide immense value add as a writer/editor for a variety of projects. She is somebody you can depend on to go above and beyond making sure we completed projects on time and on budget. She is detail oriented and creative in her approach as well as very personable. You will be glad you hired her."